DEVELOPMENT AND TRAINING OF STAFF OF GAS DISTRIBUTION ENTERPRISES

Abstract

 Annotation. The purpose of the study is to substantiate the need for development and
training of gas distribution company staff to improve professional and customer-oriented
competencies.
The objectives of the study are: to define the concept of "staff development"; research of
features of modern methods of personnel training, preconditions and necessity of personnel
training of PJSC "Ivano-Frankivskgas"; analysis and evaluation of personnel training results at
the enterprise of PJSC "Ivano-Frankivskgas".
Methods of analysis and synthesis, Delphi method, analytical and graphical methods,
method of scientific generalization were used to achieve the set goals.
The article substantiates the need for the development of the modern worker; proposed
own definition of the concept of staff development; modern methods of personnel training are
analyzed; the necessity of staff training at PJSC "Ivano-Frankivskgas" is substantiated; identified
tasks for staff development facing PJSC "Ivano-Frankivskgas" and recommended training
methods for relevant categories of employees;
To study the impact of training on staff development of PJSC "Ivano-Frankivskgas" was
identified a list of basic skills needed for the employee to effectively perform professional
functions and interact with consumers. Based on the assessment of changes in the skills of
workers who were part of the focus group, a polygon was built on soft and hard skills before and
after training. Based on the results of the graphic analysis, it was determined which hard and soft
skills of the staff were developed.
It is recommended to develop the staff of gas distribution companies using modern training
methods, to use modern technologies that are aimed at developing the personality of the
employee, which will allow the company to form qualified and dedicated staff who are
constantly striving for self-improvement and self-development, are loyal to the company and
consumer.